Contact Us
Who answers for what
You are responsible for the accuracy of the information you send, and we are responsible for how we handle it once it reaches us. That split matters because the contact form is a communication channel, not a vault. Anything you type into it travels as plain text, and plain text is readable in ways that encrypted payment systems are not.
In practice, that means the form is for questions, feedback and reporting issues about the site. It is not a place for your banking credentials, your account passwords, or scans of your identification documents. No legitimate review site needs those to answer a question, and any request for them through a form should be treated as a warning sign. If a matter genuinely requires proof of identity, a secure and properly identified channel will be offered to you, never an open text box.
Getting help with gambling
If you are finding it hard to control your gambling, the contact form is the wrong destination. This site reviews casinos; it does not provide counselling, and the team here is not trained to guide you through a difficult stretch. What the team can do is point you toward organisations whose staff have that training and whose services are free and confidential.
Those services operate independently of this website and of the casinos it reviews. They can discuss your situation without any commercial interest in whether you keep playing. Reaching out to them does not require you to name this site or any casino, and it does not commit you to anything. If you have already set a deposit limit or signed up for self-exclusion with an operator, those professionals can also help you understand how those measures work in practice.
Language of replies
The team reads and replies in English. If you write in another language, the message may still be understood, but the response will come back in English and may take longer to prepare. For a quicker exchange, keep your message in English and be specific about what you are asking.
Turnaround is not guaranteed to any fixed schedule. Messages are handled in the order they arrive, and more complex questions take longer to answer properly. If your matter is urgent, say so at the start of your message and explain why; that helps with prioritisation, but it does not override the queue.
What to leave out
- No passwords, PINs or security answers for any account, here or elsewhere.
- No card numbers, bank account details or payment app credentials.
- No scans or photos of passports, driver licences or utility bills.
- No information about third parties who have not consented to its disclosure.
Sending any of these through the form puts you at risk and creates a liability that the team cannot accept. If a message containing them arrives anyway, it will be deleted without being acted upon, and you will be asked to resend without the sensitive material. The safest rule is simple: if a piece of information is not needed for a question about this website, it does not belong in the form.